Monthly Archives: November 2014

Assister Help Resource Center and CMSzOne Community Online Resource Library Pilot for Marketplace Assisters

1. Assister Help Resource Center We are pleased to announce the upcoming launch of the Assister Help Resource Center, a pilot project to test and provide an assister “help desk” during the individual market Open Enrollment period for the 2015 plan year.  CMS is conducting this pilot project in an effort to improve assister-support services, and to respond to assister community feedback on lessons learned from the enrollment process during the

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NEW GUIDANCE: Obtaining Consumer Authorization and Handling Consumers’ Personally Identifiable Information (PII) and Model Marketplace Notices

1. Obtaining Consumer Authorization and Handling Consumers’ Personally Identifiable Information (PII) As previewed on the Friday, November 7, 2014 assister webinar, CMS released a number of guidance documents for assisters related to handling consumer’s personally identifiable information (PII), including draft model consumer authorization (or consent) forms.  Please review this guidance carefully, as it will help you and your assister organization

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Reminder: Marketplace Call Center and SHOP Call Center Hours

Health Insurance Marketplace Call Center: For customer service support, to start or finish an application, compare plans, enroll or ask a question. 1-800-318-2596 (TTY: 1-855-889-4325).  Available 24/7. Closed Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. SHOP Call Center: For customer service support, including assisting employers and employees apply for and enroll in SHOP. 1-800-706-7893 (TTY: 711).  Available M-F 9:00am-7:00pm

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Thank You & Marketplace Open Enrollment Period Day One Recap

We want to reiterate the appreciation that Marketplace CEO Kevin Counihan expressed on Friday’s assister webinar and thank you for your hard work and your commitment to your communities.  Millions of Americans need and value your persistence, patience, and kindness in supporting them through the eligibility and enrollment process.   In just one year under the Affordable Care Act, 10.3 million uninsured Americans have gained access to quality,

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Know Your Rights Fact Sheet, Spanish Language Assister Training Instructions, App Spotlight Presentation Slides, HRSA Outreach to Rural Communities Presentation Slides, HRSA Outreach to People Living with HIV/AIDS Presentation Slides, Application Spotlight on the Assister ID Number Presentation Slides

Know Your Rights – A Guide For Consumers Navigating Health Care The HHS Office for Civil Rights (OCR) helps consumers understand their civil rights and right to the privacy of their health information. OCR has recently posted a resource to help you communicate this important information to consumers. To view the resource, use this link: https://marketplace.cms.gov/technical-assistance-resources/ocr-know-your-rights.pdf Spanish Language Instructions

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Coverage to Care Spanish Language Materials Available to Order, New PSA

Assisters may now order “From Coverage to Care” (C2C) materials online in English and Spanish. C2C is the initiative from the Centers for Medicare & Medicaid Services (CMS) designed to help people with new health coverage understand their benefits and connect to primary care and the preventive services that are right for them. Print resources now available to order in English and Spanish include the full Roadmap booklet, booklets by individual

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Outreach Materials of the Week: Widgets, 5 Steps to Staying Covered Promotional Materials, Korean Language Videos

The countdown to the Marketplace Open Enrollment continues. Here are new resources that we hope are helpful to you in your outreach efforts. Marketplace Widgets:  Including two newly created widgets for the Window Shopping Tool English: https://marketplace.cms.gov/outreach-and-education/mp-badges-english.html Spanish: https://marketplace.cms.gov/outreach-and-education/mp-badges-spanish.html (Spanish widgets expected to post this week. Please check

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Marketplace Tool to Help Consumers Review Their Plan Options for 2015 Ahead of Open Enrollment

Beginning this week, consumers can visit the HealthCare.gov window shopping tool to review information on health insurance plans offered in their area, including information on covered benefits and physician and hospital networks.  There are  more plans on the market this year than there were last year.  After answering a few questions, such as place of residence and family size, consumers can compare plans and get an estimate on how much financial

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NURSE Corps Loan Repayment Program opens Jan. 2015 – Have your facility eligibility reviewed Nov. 6-Dec. 2, 2014

The next NURSE Corps Loan Repayment Program (LRP) Application Cycle is expected to open in January 2015. To expedite the application review process, potential applicants and facility administrators are encouraged to have the eligibility of their current facility location reviewed for participation in the NURSE Corps LRP Eligible NURSE Corps sites or Critical Shortage Facilities (CSFs) are defined as a health care facility located in, designated as,

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CMS Renewal/Re-enrollment webinar on Wed., Nov. 12 at 11am CT (10am MT)

CMS Renewal/Re-enrollment webinar November 12th at 11am CST To join: https://webinar.cms.hhs.gov/cmsregion7partnertraining/ 1-877-267-1577 Meeting Number: 998 569 185 This webinar will contain much of the same information presented by the National CMS/CCIIO group, but this webinar will allow all assisters to ask their specific questions related to renewals/redeterminations.

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