Monthly Archives: December 2014

Best Practices for Reporting Issues to CMS

Assisters are a valuable resource in reporting issues affecting consumers to CMS, including technical issues related to the Marketplace. When reporting issues to contacts within CMS, such as a Navigator Project Officer, the “CACQuestions” mailbox, or other CMS personnel, as a best practice, we recommend including the following information: When reporting online application issues, please include screenshots, error codes, time/date, operating

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Online Resource Library for Assisters

CMSzONE Community Online Resource Library for Marketplace Assisters As discussed on the Friday, November 21 assister webinar, the Centers for Medicare & Medicaid  Services (CMS) has created a new online resource to allow assisters and other stakeholders in Federally-facilitated and State Partnership Marketplaces to share and find materials developed around enrollment and application issues, including materials in languages other than English.

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