Q1: What information would be helpful for Navigator grantees to collect in addition to CMS’s required metrics?
A1: Navigators might find it helpful to collect information to help them understand who they are reaching and how. Such information might include plan selected, income range, HIV/AIDS status (for help accessing AIDS Drug Assistance Programs), gender, and language(s) spoken. Remember that Navigators in FFM (including SPM) states are required to develop and maintain general knowledge about the racial, ethnic, and cultural groups in their service area, including each group’s diverse cultural health beliefs and practices, preferred languages, health literacy, and other needs; and to collect and maintain updated information to help understand the composition of the communities in the service area, including the primary languages spoken—even if such information is not collected by CMS. For more information, see Assister Tip Sheet: Dos and Don’ts for Providing Non-discriminatory, Culturally and Linguistically Appropriate Services, and Services Accessible for Consumers with Disabilities in Federally-facilitated and State Partnership Marketplaces.
Q2: What should assisters do when consumers aren’t showing up to events outside Open Enrollment?
A2: Outside of Open Enrollment, think beyond hosting your own events. Instead, reach out to other service providers, including those who interact with consumers who are experiencing life events that might qualify them for a special enrollment period. Examples include faith leaders, lawyers, tax professionals, and human resource professionals who might be helping people with marriage, birth, adoption, or a job loss.
Q3: As a Navigator, when I take the assister training on the MLMS, do I have to select “Navigator” as my assister type when registering, even if I plan on taking all of the required courses?
If you are a Navigator in a state with a Federally-facilitated Marketplace (FFM), please ensure you are selecting the “Navigator” assister type on the MLMS Profile Page. You should not begin the training until you have received your unique Navigator ID, assigned by your supervisor, and you should ensure you are using your Navigator ID to complete the training.
If you complete your training using the assister type “Other”, you will receive credit for the curriculum only, but you will not receive an official Navigator completion certificate containing your unique Navigator ID, your training will not be documented properly within the CMS system of record, and you will not be eligible for the refresher training next year.
As a reminder, staff and volunteers of CMS Navigator grantees must not hold themselves out as Federally-certified Navigators, and must not carry out any Navigator functions (including outreach and education activities), until they have been trained and are certified or recertified, as applicable. Additionally, individuals may not hold themselves out as Navigators or perform Navigator functions in an FFM unless they are affiliated with a current CMS Navigator grantee and have a current certification that accurately reflects that affiliation, or they are themselves certified as a current CMS Navigator grantee.