Key Takeaway: Some consumers are receiving fraudulent phone messages stating that the Marketplace is requesting personal information. Assisters should remind consumers about how to identify and avoid fraud and protect their identities.
CMS has recently been alerted about potential fraudulent activity in which consumers receive a phone call and/or phone message from someone who claims to be from the Marketplace. These calls come from the number 580-354-7056, and the caller requests personal information such as SSN, address, and phone number. The messages state that the Marketplace needs to update the consumer’s application, and to do so they need the consumer’s personal information. Please be aware that this phone number is not associated with the Marketplace or Healthcare.gov. Assisters should be aware of this fraud alert in case they are working with consumers who may have received this call.
Consumers can report suspected fraud by calling the Marketplace Call Center at 1-800-318-2596, their local, state, or federal law enforcement agencies, and/or their State Department of Insurance. Consumers who suspect identity theft, or feel like they gave personal information to someone they shouldn’t have, can call their local police department or the Federal Trade Commission’s ID Theft Hotline at 1-877-438-4338 (TTY: 1-866-653-4261). Please visit www.ftc.gov/idtheft to learn more.
Assisters should remind consumers about protecting their identities and avoiding fraud in the Marketplace by referring to resources available here on HealthCare.gov and here on Marketplace.CMS.gov.